Your satisfaction is all we need. We want you to shop with reliability and confidence from Grad Deal. That is why we provide guarantees that ensure you will receive your items or products exactly as described and displayed on GrabDeal store.

Everyone who shops on GrabDeal.us receives the following guarantees: Full Refund if you don’t receive your order. You will get a full refund if your order does not arrive within the delivery time promised by our web store. Full or Partial Refund if the item is not as described If your item is significantly different from the product description, you can A: Return it and get a full refund, or B: Get a partial refund and keep the item.

Full refunds are not available under the following circumstances: 1. Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address) 2. Your order did not arrive due to exceptional circumstances outside the control of our web store (i.e. not cleared by customs, delayed by a natural disaster).

You can submit refund requests by sending a message on Contact Us page or using your PayPal account.